TERMS

Welcome to lemontbotanique.com and thank you for shopping with us!

Le Mont Ltd, Le Mont Botanique name and trademark and lemontbotanique.com are fully owned by Eliteplus Enterprises Ltd. All products appearing on the site have been formulated and produced by Le Mont Botanique laboratories in the EU. All content available on site, including but not limited to text, graphics, logos, images, audio clips, data compilations, is the property of Le Mont Ltd. You may not copy and distribute information, products or offer services to any third party, without written permission from Le Mont Ltd.

You acknowledge and agree of these Terms & Conditions concerning your use of this site. If any information or materials, notices and statements posted on this site are available in any language other than English, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions. We reserve the right to change these Terms & Conditions at any time with or without prior notice. We encourage you to visit this section of our site regularly to remain informed of any changes.

Product / Service
All content available on the site shall not be regarded as medical advice or a substitute for a professional opinion by a qualified practitioner. If you have any health problems we advise you to consult an appropriate and qualified person in health care profession before choosing our products.

All content described on this site is as accurate as possible. However, we do not warrant that the information or materials are current, complete or error-free. Information or materials appearing on lemontbotanique.com may be changed at any time without notice.

Privacy
All products and services available on this site are governed by these Terms & Conditions. These Terms & Conditions shall be governed by the laws of Hong Kong and interpreted according to Hong Kong laws. All personal data you provide to us is secured with restricted access by authorized personnel only. The information and contact details, gathered through the purchase process of our products, will be kept strictly confidential and will only be used for the purpose of fulfilling your order. No personal information shall be distributed to any third party without express permission.

By entering any information on the site, you represent and warrant that: (a) you are at least 18 years of age, (b) you are using your actual identity, and (c) you have provided only true, accurate, current and complete information. You agree to maintain the strict confidentiality of your account and any passwords issued to you for your use of or access to this site. You shall be responsible for all activity that occurs under your account or password. We cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

Shopping Online
All prices listed on this website are for online purchases only. Lemontbotanique.com uses the services of PayPal to ensure the security and confidentiality of your payments. All order information is protected during the check out process. You are responsible for any payments due for any products or services ordered through your account.

Delivery & Shipping
Your order will be shipped within 2 working days upon receipt of payment and order confirmation issued by us, subject to country and stock availability. You will be informed by email of the expected delivery date or if stock is not available. Shipment will be made by FedEx, Royal Mail or other courier services. Please note that we are unable to guarantee delivery time due to delay during holiday periods, parcels inspection, customs clearance, incorrect address and failed delivery attempts.

We offer free delivery to selected countries worldwide, of any single purchase with minimum order above €35. List of selected countries include: Austria, Australia, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Greece, Hungary, Republic of Ireland, Italy, Luxembourg, Macedonia, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Slovak Republic, Spain, Swzailand, Switzerland, Sweden, Turkey, United Arab Emirates, and United States of America.

Return Policy
We take pride in offering our customers the best quality. However, if you are dissatisfied with any purchase made, please phone our customer hotline within 7 days from the date of delivery, and we will endeavour to rectify the problem. All products to be returned are subject to the following: (a) returned in their original packaging, (b) have not been used, tampered, or opened, (c) have at least 6 months of shelf life, and (d) with official invoice attached. Any products for return shall be sent to our distribution address as stated on the Contact page.

Replacement or refund is only available to customers who have purchased through lemontbotanique.com. Sample goods cannot be replaced or refunded. Please note that shipping charges are non-refundable, and return shipping cost is at the customer’s charge. You will be informed when your claim is approved. Exchange products are subject to availability. If we are unable to replace the product or remedy the fault then we will make a full refund. Refunds are processed only upon receipt of returned goods, and will be credited into your credit card or Paypal account within 10 working days. Le Mont Ltd reserves the right to deny any replacement or refund, where application is not appropriate or properly supported.

Enquiries
Should you have any enquiry, please contact our customer services department by phone on +852 2868 2581, fax +852 2524 3765 or email to info@lemontbotanique.com. We are available for any after-sales service you may require.